FAQ

About Our Jewelry

Q: What materials do you use?

A: We use premium materials including 925 sterling silver, 18K gold plating, natural freshwater pearls, jade, and ethically sourced gemstones. Each piece is crafted to balance durability with the delicate aesthetics of Eastern design.

Q: Are your pieces hypoallergenic?

A: Yes. Our jewelry is made with hypoallergenic materials. The 925 sterling silver base and nickel-free plating ensure comfort for sensitive skin.

Q: How do I determine my ring size?

A: We offer adjustable rings for most designs. For fixed-size rings, please refer to our [Size Guide] or contact us for assistance. We're happy to help you find the perfect fit.

Q: Can I customize a piece?

A: Currently, we offer our curated collections as designed. However, we're exploring custom options for the future. Please contact us if you have a specific request.

Ordering & Payment

Q: What payment methods do you accept?

A: We currently accept PayPal through our secure Shopify checkout. More payment options will be available soon.

Q: Is my payment information secure?

A: Absolutely. All transactions are processed through Shopify's secure, PCI-compliant payment gateway. We never store your payment details.

Q: Can I modify or cancel my order?

A: Please contact us immediately at [service@archeset.com] if you need to modify or cancel your order. Once an order is processed and shipped, we can only offer returns according to our Return Policy.

Q: Do you offer gift wrapping?

A: Yes! We offer complimentary elegant gift packaging for all orders. If you'd like a personalized gift message, please add it in the order notes at checkout.

Shipping & Delivery

Q: Where do you ship?

A: We currently ship worldwide. Shipping times and costs vary by destination. Please see our [Shipping Policy] for details.

Q: How long does shipping take?

Domestic (US): 3-7 business days
International: 7-21 business days (depending on customs)

All orders are processed within 1-2 business days.

Q: Do you offer express shipping?

A: Yes, express shipping options are available at checkout for most destinations.

Q: How can I track my order?

A: Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account on our website.

Q: What if my package is lost or damaged?

A: Please contact us immediately at [service@archeset.com]. We'll work with the carrier to resolve the issue and ensure you receive your jewelry in perfect condition.

Returns & Exchanges

Q: What is your return policy?

A: We offer a 30-day return window for unworn, undamaged items in their original packaging. Please see our [Return Policy] for full details.

Q: How do I initiate a return?

A: Contact us at [contact email] with your order number. We'll provide a return authorization and instructions.

Q: Do you offer exchanges?

A: Yes, we're happy to exchange items for a different size or style, subject to availability. Please contact us to arrange an exchange.

Q: Who pays for return shipping?

A: For standard returns, customers are responsible for return shipping costs. If the item is defective or we made an error, we'll cover the return shipping.

Care & Maintenance

Q: How do I care for my jewelry?

Silver: Clean with a soft cloth. Store in a dry, airtight container to prevent tarnishing.
Pearls & Gemstones: Wipe gently with a damp cloth. Avoid harsh chemicals and ultrasonic cleaners.
Gold Plating: Avoid water, perfume, and lotions. Remove before showering or swimming.

For detailed care instructions, see our [Care Guide].

Q: Will my jewelry tarnish?

A: Sterling silver naturally tarnishes over time when exposed to air and moisture. Regular cleaning and proper storage will keep your pieces looking beautiful. Gold-plated items may show wear with frequent use.

Q: Can I wear my jewelry in water?

A: We recommend removing jewelry before swimming, showering, or exercising to preserve its finish and longevity.

Q: Do you offer repair services?

A: Yes, we offer repair services for our pieces. Please contact us with photos and a description of the issue, and we'll provide a quote.

About ARCHESET

Q: What does "ARCHESET" mean?

A: ARCHESET combines "Arche" (ancient Greek for "origin" or "essence") with "Set" (to establish or place). It represents our mission to reestablish the essence of Eastern aesthetics in modern jewelry.

Q: Where are your pieces made?

A: Our jewelry is designed in-house and crafted by skilled artisans who specialize in traditional metalwork and gemstone setting. We prioritize ethical sourcing and fair labor practices.

Q: Do you have a physical store?

A: We're currently an online-only brand, which allows us to offer premium quality at accessible prices. However, we're exploring pop-up events and partnerships. Follow us on [Instagram/Pinterest] for updates.

Q: How can I stay updated on new collections?

A: Subscribe to our newsletter at the bottom of this page, or follow us on social media: